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"The staff were very welcoming, and the two private waterfalls were fantastic"

"Excelente lugar un hotel para descansar y desconectarce del mundo, una Paz y tranquilidad que no se cambia por nada, su personal Muy atento y la la limpieza 100%."

"We loved our stay at Hotel Macao. It's a lovely property run by very friendly people. The breakfast was amazing, with fresh fruits, eggs, arepa, cheese, etc. The shower had hot water. It's the best hotel we stayed at during our time in Colombia!"

"La ubicación del hotel y su vista sobre la ciudad y las montañas es espectacular. La atención de Andres fue excelente."

"Excellent customer service "

"What a perfect place, everything about it. "

"Excellent My limpio "

"I chose this hotel because of the good reviews and location. After a long bike tour, I wanted a hassle-free stay and paid $77 USD for one night. The first night was fine. The issue began when I went to extend my stay. Instead of processing the extension, the staff brought out a laundry bag with a towel I had used to wipe dirt off my hiking shoes and told me I would have to pay for it to be washed. When I asked how much, they said they would “let me know tomorrow” because it was Sunday. That meant I was expected to accept an unknown charge. I reviewed the contract, translated it, and pointed out the clause stating guests can only be charged if an item is permanently damaged and cannot be restored by washing. Only after I referenced this section did they say management decided not to charge me. Given the premium rate, this handling was disappointing. I chose not to extend my stay and moved two blocks away to a private apartment with underground parking and a washer/dryer for $33. The location is good, but if you stay here, pay close attention to any additional charges and be ready to defend your rights."

"Termales fantástico!"